FAQs

Find answers to the most frequently asked questions below:

  • What are the hotel’s check-in and check-out times and opening hours?

    The hotel is open 24/7.

    Check-in is from 2 pm at ibis and 5 pm at ibis budget. Check-out is by noon at the latest.

  • Can I request a late check-out?

    If you’d like to book a late check-out in advance, we’ll charge you for an extra night, as we won’t be able to re-let the room. If you need a late check-out during your stay, please contact reception.

  • Is the room rate per person or per room?

    Rate is per room

  • Is breakfast included in the price?

    Breakfast is available at an extra charge (unless included in a special offer). The price is €14.50 per person.

  • What time is breakfast served?

    Breakfast is served from 6:30 to 9:30 Monday to Friday, and from 6:30 to 10:00 on Saturdays and Sundays.

  • Is your property accessible to people with reduced mobility?

    Our hotels are accredited under the Handicap & Tourisme label. We will do our utmost to welcome you in the best possible conditions.

  • Are pets allowed at your hotel?

    Pets are welcome. However, an additional cleaning fee will apply.

  • Do the bathrooms have a bathtub or a shower?

    All guest room bathrooms have showers

  • Does the hotel have a restaurant?

    Yes, the restaurant is located next to the pool. It offers a wide choice of salads to create your own, as well as a wide variety of products for healthy eating.

  • Can I leave my luggage at the hotel before check-in or after check-out?

    Of course, we can store your luggage.

  • Does the hotel have parking?

    Yes, we have a car park. However, spaces may not always be available.

  • Where is the nearest electric vehicle charging station?

    We have 4 charging stations; parking is charged at €20 

  • Does the hotel offer Wi-Fi access?

    Free Wi-Fi is available throughout the hotel.

  • Can I request a specific room number?

    Due to our schedule, we cannot guarantee a specific room number. However, let us know your preference and we will do our best to accommodate your request.

  • How can I cancel or change my booking?

    The cancellation and modification terms are stated in your booking confirmation. Please contact the hotel if you need clarification. You can also cancel or change your booking by clicking the relevant link in your confirmation.

  • Can I check out early during my stay?

    Please let us know at least 48 hours in advance if you plan to check out early, so we can re-let your room. After this deadline, a one-night charge will apply.

  • Does the hotel offer smoking rooms?

    No, the hotel is entirely non-smoking. Please note that if this rule is broken, we will charge a cleaning fee for the inconvenience caused by lingering odours.

  • Is Hôtel ibis Cahors committed to environmentally friendly practices?

    ibis Cahors is proud to have been awarded the Green Key label. Find out more at www.laclefverte.org/etablissement/23483

  • Is there a lift in the hotel?

    Ibis Cahors has an elevator. Ibis budget does not have an elevator

  • Do all rooms come with a safe?

    No, there is no safe in the room

  • Do all rooms have air conditioning?

    All our rooms are air-conditioned. Please note that, as part of our environmental certification, room temperatures are controlled automatically. If the temperature isn’t right for you, please contact reception.

  • Are the rooms spacious?

    At ibis Cahors, our rooms range from 18m² for a standard room to 35m² for our two suites.

    At ibis budget Cahors, our rooms are 16.5m²

  • Is it possible for three people to stay in a double room, for example?

    For safety reasons, the number of guests specified for each room must never be exceeded. A standard room can accommodate no more than two people, while a deluxe room can accommodate up to three.

  • If I’m traveling with a child, can I request a baby cot?

    We have a cot for children under two. Older children will sleep in a regular bed. For example, a couple with a three-year-old child will need a triple room (3 people). Please contact the hotel to request a cot.

  • Can I request an extra bed in my room?

    No, we do not have an extra bed.

  • Does the hotel accept holiday vouchers?

    Yes, the hotel accepts holiday vouchers but does not give change.

  • What payment methods are accepted?

    AMEX, Visa, Multibanco, Mastercard, Maestro, Revolut, cheques with ID and cash (exact amount only)

  • Are taxes included in the room rate?

    Please note that tourist taxes may or may not be included, depending on the booking channel.

  • Do you have a meeting room or a workspace?

    We have 4 meeting rooms available for a fee. However, you can work freely and free of charge in the garden, lounge or restaurant.

  • Does the hotel have a gym?

    We do not have a gym in the building

  • Does the hotel have a swimming pool?

    We have an outdoor pool, open seasonally from June to September. To ensure everyone can enjoy some peace and quiet, the pool is open from 8am to 9pm. Please be considerate of other guests.

  • Can I request an iron or pool towels?

    Yes, we provide pool towels and can also provide an iron and ironing board in your room.

  • Does the hotel offer a laundry service?

    The hotel does not provide bathrobes

  • Does the hotel offer a laundry service?

    No, the hotel does not offer a laundry service

  • Is the pool heated?

    The pool is not heated; its temperature depends on the weather.

  • What should I do if I leave something in my room or at the hotel?

    We can arrange to have items shipped to the customer's location. We will ask you to send us a prepaid parcel.

  • What are the restaurant opening hours?

    Lunch 11:00 am–3:00 pm

    Dinner 6:00 pm to 10:00 pm

  • What are the bar opening hours?

    3:00 pm–10:00 pm

  • Where is the Tourist Office?

    The Cahors - Vallée du Lot Tourist Office is right in the city centre, at Place François Mitterrand, 46000 Cahors. It’s a 30-minute walk or a 6-minute drive.

  • What if I arrive late at night?

    You can check in at any time during the night.


    If you arrive after 9pm, please call us on 05 65 30 00 00 or ring the doorbell and we’ll come and welcome you.

  • Does the hotel offer a concierge service?

    Our ibis hotel is rated 3 stars by Atout France and our ibis budget Cahors hotel 2 stars. We therefore do not offer a concierge service.

  • Is the hotel monitored?

    The hotel is under video surveillance. We have more than 40 cameras to ensure security. The car park is monitored by video surveillance, as are the corridors, reception, bar and restaurant. For privacy reasons, the swimming pool is not under video surveillance.

  • Can I leave my car here without being a guest?

    Parking is strictly reserved for hotel guests staying overnight

  • Are newspapers available?

    A selection of newspapers, including Le Figaro, is available via the hotel Wi-Fi at www.pressreader.com/catalog

  • Room service?

    Ibis Cahors and ibis budget Cahors do not offer room service. Thank you for your understanding.

  • Transport option?

    We do not offer a shuttle service. However, we can book a taxi on request.

  • Does the hotel have any certifications?

    Yes, we are certified:

    • Atout France 2- and 3-star ratings
    • Green Key
    • Tourism & Disability welcome
    • Accueil Vélo
    • Zero Waste Tourism
  • Green Key

    We were awarded the Green Key for the first time in 2023. We have installed a building management system to remotely control room temperatures, 139 photovoltaic panels, and aerators on taps and showerheads, among other initiatives.